Frequently Asked Questions

What are your delivery times?

We prepare each order within 24 to 48 business hours . Delivery is then estimated at 6 to 10 business days , depending on your location. As soon as your order is shipped, you will receive an email containing your tracking number.  

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number. You can track your package at any time from our Track My Order page . 

Are delivery charges included?

Yes, we offer delivery on all orders, with no minimum purchase required.

Can I return a product?

Yes. In accordance with current regulations, you have 14 days from receipt of your order to exercise your right of withdrawal. The product must be returned in its original condition.  

What payment methods do you accept?

We accept all major credit cards as well as the secure payment methods offered during checkout. All transactions are protected by a secure payment system.

How do I contact customer service?

Our team is available to answer all your questions. You can contact us at support@maisonalvea.fr . We strive to respond as quickly as possible.