Return and refund policy

At Noryviar, your satisfaction is our priority. If an item doesn't suit you, you're covered by clear, protective return terms, detailed below.

1. Legal Right of Withdrawal (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason and without penalty.

2. Extended Commercial Period (30 days)

Beyond the legal right, we offer an extended commercial period of 30 days from receipt to change your mind and request a return.

3. Condition of Returned Items

To be accepted, items must be returned new and unused, in their original, complete packaging, with all accessories, manuals, cables, and tags. A visibly used, damaged, incomplete item, or one missing its original packaging cannot be accepted or refunded.

4. Return Method

Returns are made by post, using the carrier of your choice. We strongly recommend a tracked shipment (with a tracking number), as this is the only proof of shipment in case of a dispute. In-person returns are not accepted.

5. Return Shipping Costs

Return shipping costs are the customer's responsibility. No prepaid return label is provided: you arrange and pay for postage yourself.

6. Restocking Fee

No restocking fee applies. You only need to cover the cost of shipping the parcel back to our warehouse.

7. How to Make a Return — Step by Step

  • Contact us at supportnoryviar@gmail.com with your order number and the item(s) concerned.
  • We will send you the return address and instructions.
  • Carefully repack the item in its original packaging and ship it via tracked delivery.
  • Send us the return tracking number.
  • Once received and inspected, we will process your refund.

8. Refund Timing and Method

Once your return is received and inspected, your refund is issued within 7 days. The refund is made to the payment method used for the original order (card, PayPal, etc.). The time it takes to appear on your statement depends on your bank.

9. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours with supporting photos. In this case, the return and refund (or exchange) are fully covered by us. You are also protected by your statutory rights under the Consumer Rights Act 2015.

10. Exchanges

Want a different model? The simplest way is to return your item for a refund and place a new order, to guarantee availability of the item you want.

11. Cancellation Before Shipping

As long as your order hasn't shipped yet, you can request its cancellation by email. If it has already shipped, please follow the return procedure above.

Customer Service

Questions before or after your order? Our team is here to help:

Email: supportnoryviar@gmail.com Phone: +33 6 14 66 13 66 Hours: Monday to Friday, 3:00 PM – 6:00 PM (UK time). Closed on weekends and public holidays. Address: 6 Passage de la Providence, 75020 Paris, France

We aim to respond to all enquiries within 24 business hours.