Shipping Policy
At Noryviar, we do everything we can to make sure your order reaches you quickly, in perfect condition, and with full transparency. Below is the complete detail of our delivery terms.
1. Delivery Charges
Delivery is entirely free on all orders, with no minimum purchase required. No shipping fee will be charged at checkout.
2. Delivery Area
We currently ship within the United Kingdom only. International delivery is not available at this time.
3. Order Cut-Off Time
Orders must be placed and paid for before midnight (00:00, UK time) to be processed the same day. Preparation of your order then begins on the next business day (Monday to Friday).
4. Processing Time
Your order is prepared within 3 business days (Monday to Friday, excluding weekends and public holidays). This covers checking, packing, and handing your order to the carrier.
5. Transit Time
Once your parcel has been handed to the carrier, transit time is 3 to 7 business days (Monday to Friday) across the United Kingdom.
6. Total Estimated Delivery Time
Combining processing and transit, the total estimated delivery time is 6 to 10 business days from order confirmation.
| Step | Time |
|---|---|
| Order cut-off time | Midnight (00:00, UK time) |
| Processing | 3 business days |
| Transit | 3 to 7 business days |
| Total estimated | 6 to 10 business days |
7. Non-Shipping Days
Orders are neither prepared nor shipped on Saturdays, Sundays, or public holidays. Orders placed over the weekend or on a public holiday are processed from the next business day.
8. Carriers and Delivery Method
Your parcels are handled by trusted partner carriers. Depending on your address and the size of the item, delivery may be made to your home or to a collection point.
9. Order Confirmation and Tracking
You will receive a confirmation email as soon as your order is placed, followed by a second email containing a tracking number once your order has shipped. You can track your parcel in real time until delivery.
10. Incorrect or Incomplete Delivery Address
It is your responsibility to check your address is correct when ordering. If an incorrect or incomplete address causes a return or failed delivery, please contact us as soon as possible — we will help arrange re-shipment once the parcel is returned to us.
11. Late or Missing Parcels
If your parcel exceeds the announced delivery time by several business days, please check the tracking first, then contact us. We will immediately open an investigation with the carrier and find a solution (re-shipment or refund).
12. Lost or Damaged Parcels
If your parcel arrives damaged, please refuse it if possible or take photos upon receipt. In case of a lost or damaged parcel, contact us at supportnoryviar@gmail.com — a replacement or refund will be offered.
13. Returns and Refunds
You have 30 days to return an item. Full terms are set out in our Return and Refund Policy.
Customer Service
Questions before or after your order? Our team is here to help:
Email: supportnoryviar@gmail.com Phone: +33 6 14 66 13 66 Hours: Monday to Friday, 3:00 PM – 6:00 PM (UK time). Closed on weekends and public holidays. Address: 6 Passage de la Providence, 75020 Paris, France
We aim to respond to all enquiries within 24 business hours.